• Ethan Gaebriel
(Due to the nature of this resume being posted on a publicly accessible format, some relevant information such as positions, dates, and contact details have been removed. To reach Ethan Gaebriel, follow the contact link at the bottom of the page)


Business Development, Sales, Communications
Offering several years progressive and successful Sales, Marketing, Communications, Business Development and Leadership experience; track record of consistently exceeding targets and delivering aggressive growth by securing profitable relationships and developing products/services that exceed client expectations and position organizations for success.

Core Competencies

  • Leadership
  • Sales / Marketing
  • Corporate Communications
  • Customer Service
  • Product Development
  • Project Management
  • Training / Development


Professional Profile
Client focused, consistently deliver exceptional experiences by identifying and meeting the needs of each customer.
Natural leader and coach who is dedicated to providing teams with the tools necessary to achieve professional goals.
Recognized as a collaborative team builder; cultivate relationships in the interest of exceeding organizational goals and deadlines.
Multilingual coach and mentor; adept at clearly communicating often-complex concepts to a diverse audience.
Skilled negotiator who overcomes objections and forges consensus by clearly communicating mutually beneficial solutions.


Professional Experience

 – Toronto, ON
is a leading marketing firm, partnering with clients to define and bolster marketing strategies and business plans.

 Responsible for all aspects of building and developing this business and that of its clients, from business planning and product development to marketing, vendor negotiations and sales.
 • Reduced overhead nearly 60% by developing services and negotiating more favorable terms with outsourcers.
 • Increased profits to 400% above target; doubled sales within just two months.
 • Responsible for managing a team of telemarketing agents, account managers, and campaign managers



 – Toronto, ON
largest telephone and telecommunications company, providing consumer and business customers with phone and other communication services.

 Responsible for supervising and training team of Customer Service Representatives (CSRs), writing new business and processing commercial paperwork, in addition to handling escalations and researching account inconsistencies.
 • Facilitated on-going training on a wide variety of subjects, including trouble reporting and dispatching software, PayPal/Verisign portal and SourceAdvantage ordering portal.
 • Developed and published hard copy and virtual training and support manuals for the department.
 • Partnered with the Associate Directors and Vice President of Operations – negotiating pricing, programming and new promotions, in addition to creating investigation reports on executive escalations.
 • Named “Employee of the Month” for achieving top key performance indicators (KPIs) in the call centre.
 • Assumed the responsibilities of a recently promoted Management Support Specialist, overseeing a large portion of the full-time position’s functions despite shifting into a part-time role and simultaneously focusing on education.


 Responsible for a broad spectrum of sales and service related duties, including securing new accounts, educating customers on packages/ services and providing technical support.
 • Honoured with a request to support – and train to replace – the Management Support Specialist.
 • Served as a coach and mentor to new hires.
 • Coordinated service calls and followed up with clients to ensure completion of service.
 • Honed a wide variety of skills, including project management, employee relations and leadership, to name a few.
 • Recognized for achieving highest KPIs.


– Toronto, ON
is the world's leading international insurance and financial services organization, with operations in approximately 130 countries.
 LLQP Licensed Insurance Sales Verifier (Contract)
 Responsible for legalizing recently secured insurance sales.


 – Mississauga, ON
is a brokerage for insurance and investment products, working with products from over 25 different financial institutions, insurance and investment companies including Industrial Alliance and Sun Life Financial.
Insurance Broker (sponsored by Industrial Alliance “Inalco”)
 Responsible for all aspects of the insurance product sales process, from uncovering new sales leads to educating clients and securing sales.


 – North York, ON
is a leading international financial services organization, providing a diverse range of protection and wealth accumulation products and services to individuals and corporate customers.
 Financial Advisor
 Responsible for insurance product sales process. Recognized as a branch sales leader.

Language and Technical Skills
Fluent in Portuguese / Proficient in French / Spanish, Familiar with German
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook), Mac OS X, iWork Suite (Pages, Numbers, Keynote), Adobe CS3 and CS4, Lotus Notes

Education and Licenses
BA, Linguistics – York University – North York, ON
Life License Qualifications Program (LLQP) – Durham College – Oshawa, ON